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Nathaniel Ventura
Product Marketing Manager - Marketer
San Francisco, United States
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Nathaniel Ventura
updated the article
Nov 15, 2018
How Unity Live Help Works
How Unity Live Help Works
Get instant one-on-one help on your Unity project from community experts!
markp-unity
Head of Product, Unity Connect
7 months ago
Reply@JOSE VEMON WONGA fixed 5-minute grace period may not be a good idea. Some issues may require longer to walk through - whether it is due to sheer complexity or just a slow machine. I'd recommend doing it like Codementor (of which this seems to be heavily inspired) where both parties can decide how much time to spend on the grace period - after all, only they can accurately determine said length on a case by case basis.
We're definitely open to changing this - we'll talk about it on Monday. Our point of view is to offer tools / features to make the client & expert as happy as possible while they solve the client's problem.
JW
7 months ago
A fixed 5-minute grace period may not be a good idea. Some issues may require longer to walk through - whether it is due to sheer complexity or just a slow machine. I'd recommend doing it like Codementor (of which this seems to be heavily inspired) where both parties can decide how much time to spend on the grace period - after all, only they can accurately determine said length on a case by case basis.
Nathaniel Ventura
Product Marketing Manager
7 months ago
Reply@KevinThis is quite interesting, but not really great for younger developpers or people who are just starting with Unity, as they can't really afford an "expert" to help them out. I don't see this being more popular than other communities who offer free help services. Still a great looking project!
Hi Kevin! We over a flexible price structure so hobbyist and beginning developers can get help from experts at an affordable price. All sessions on the platform also begin with a free 5 minute grace period for customers to get help on their problem.
Nathaniel Ventura
Product Marketing Manager
7 months ago
Reply@Rigel ArndtI recommend charging a fee similar to that of other student aides.
Hi Rigel! To confirm, this is currently a paid platform. Customers will have an opportunity to select they are rate they are comfortable paying.
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Nathaniel Ventura
published the article
Oct 29, 2018
How Unity Live Help Works
How Unity Live Help Works
Get instant one-on-one help on your Unity project from community experts!
markp-unity
Head of Product, Unity Connect
7 months ago
Reply@JOSE VEMON WONGA fixed 5-minute grace period may not be a good idea. Some issues may require longer to walk through - whether it is due to sheer complexity or just a slow machine. I'd recommend doing it like Codementor (of which this seems to be heavily inspired) where both parties can decide how much time to spend on the grace period - after all, only they can accurately determine said length on a case by case basis.
We're definitely open to changing this - we'll talk about it on Monday. Our point of view is to offer tools / features to make the client & expert as happy as possible while they solve the client's problem.
JW
7 months ago
A fixed 5-minute grace period may not be a good idea. Some issues may require longer to walk through - whether it is due to sheer complexity or just a slow machine. I'd recommend doing it like Codementor (of which this seems to be heavily inspired) where both parties can decide how much time to spend on the grace period - after all, only they can accurately determine said length on a case by case basis.
Nathaniel Ventura
Product Marketing Manager
7 months ago
Reply@KevinThis is quite interesting, but not really great for younger developpers or people who are just starting with Unity, as they can't really afford an "expert" to help them out. I don't see this being more popular than other communities who offer free help services. Still a great looking project!
Hi Kevin! We over a flexible price structure so hobbyist and beginning developers can get help from experts at an affordable price. All sessions on the platform also begin with a free 5 minute grace period for customers to get help on their problem.
Nathaniel Ventura
Product Marketing Manager
7 months ago
Reply@Rigel ArndtI recommend charging a fee similar to that of other student aides.
Hi Rigel! To confirm, this is currently a paid platform. Customers will have an opportunity to select they are rate they are comfortable paying.
View More Comments
Nathaniel Ventura
updated the article
Oct 29, 2018
How Unity Live Help works for experts
How Unity Live Help works for experts
Instantly match with customers, provide help, and grow your income.
JR
6 months ago
Reply@Justin KWow, 60 days is a long time to wait for payout. Just wondering if there could be some clarification of the reasoning behind the fairly long wait? Thanks and... Keep on Creating! Justin of JustinTime.Studio
Hey Justin 60 days currently is our standard payout schedule based on internal requirements. We're planning to get it down to 30 for our global launch.
Justin K
Game Designer & Developer
7 months ago
Wow, 60 days is a long time to wait for payout. Just wondering if there could be some clarification of the reasoning behind the fairly long wait? Thanks and... Keep on Creating! Justin of JustinTime.Studio
Nathaniel Ventura
published the article
Oct 25, 2018
Get ready for your first Live Help session
Get ready for your first Live Help session
Familiarize yourself with everything you need so you’re prepared to host your first Unity Live Help session.
Justin K
Game Designer & Developer
7 months ago
Good Tips! I laughed at the last one, about not hosting a session on your phone. Possibly do-able but super-complicated compared to using a computer. Keep on Creating! Justin @ JustinTime.Studio
Nathaniel Ventura
updated the article
Oct 19, 2018
Become a Unity Verified Expert
Become a Unity Verified Expert
Becoming a Unity Verified Expert will ensure you are notified of all relevant requests that come into the Unity Live Help platform that match your skills.
Nathaniel Ventura
published the article
Oct 17, 2018
Become a Unity Verified Expert
Become a Unity Verified Expert
Becoming a Unity Verified Expert will ensure you are notified of all relevant requests that come into the Unity Live Help platform that match your skills.
About Me
I am currently a Product Marketing Manager for Unity Connect and the Unity Asset Store at Unity...
Unity Technologies
Product Marketing Manager
University of California Berkeley
Media Studies
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