Set up your payout and billing

Published 10 months ago
Complete your payout profile and billing information

Before helping your first customer you’ll need to ensure that your payout profile is properly set on your expert portal. This includes adding a payment method, address, and tax information.
To get started once your account is active you'll be able to log into your account and visit your expert portal. On the left side of the page click on the section titled My Earnings to get started.

Complete your payout profile

Under My Earnings go to the section titled My Payout Profile and click on Add your profile to set up your payout profile.
Creating a Paypal account
In order to get paid you’ll need to ensure your payout profile is completed. After clicking Add Your Profile, you will be asked to create a PayPal profile which contains the following information:
  • Full Name
  • Home Address
  • Email
  • Bank Info
Completing your tax information
As a part of your payout profile, you’ll be asked to complete tax information. Follow the instructions provided which will be based on your country of residence.
Payout timeline
After you begin as an expert on the platform, you will be paid out after 60 days your first paid session. Payments associated with each paid session will be made within sixty (60) days of the end of the corresponding calendar month. Your payout will amount to 70% of the total cost of your session with 30% going to Unity.
Payout method
Currently we support Paypal as our primary method of paying out experts. We currently do not support direct deposit and other payment methods. You will need a valid Paypal profile in order to be paid out on the Unity Live Help platform.

Nathaniel Ventura
Product Marketing Manager - Marketer