Notifications
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Managing notifications and accepting requests

Published 3 months ago
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In this article we’ll cover how you can manage your notifications as well as the two different types of requests and how to accept them.

Managing your notifications

By default all experts will receive email and web notification for any new requests with match up with their skills. We recommend enabling desktop notifications to ensure you don’t miss out on any requests. To enable desktop notifications simply click enable desktop notifications link displayed at the top banner.

Accepting requests

In your expert portal under the tab Available Requests, you’ll see all of the open requests which you can take. The two types of requests on the platform you can take are Instant Requests and Scheduled Requests.

Instant Requests

To accept an instant request follow the steps listed below:

  1. Go to Available Requests in your expert portal.
  2. Click on a request tagged in red as Instant.
  3. Expand the request and review the problem as described by the customer including the description, tags they’ve listed, and version of Unity.
  4. If you are confident that you can help solve their problem click Accept on the request and you will be pushed to a virtual workspace immediately to help that customer.

Scheduled Requests

To accept a scheduled request follow the steps listed below:

  1. Go to Available Requests in your expert portal.
  2. Click on a request tagged in orange as Scheduled.
  3. Expand the request and review the problem as described by the customer including the description, tags they’ve listed, and version of Unity.
  4. If you are confident that you can help solve their problem click click on Select Meeting Time and pick a time which you can help the customer on their problem.
  5. Navigate to the Upcoming Sessions to see all Scheduled Requests which you have

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Nathaniel Ventura
Product Marketing Manager - Marketer
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