Notifications
Article
How Unity Live Help Works

Updated 2 months ago
1.2 K
8
Get instant one-on-one help on your Unity project from community experts!
Chat with our experts on Unity Live Help to get some help on your project!

How it Works

1. Creators come to Unity Live Help to get remote help on their Unity projects from community experts

If you have a Unity question or tough roadblock, Unity Live Help is a paid platform for you where you can connect with a skilled expert from the community who can help you find an optimal solution.

2. We match you with skilled community experts based on your needs

To begin you'll simply share a description of your question with relevant tags around the type of problem you're having (i.e. Android, Animation, Scripting, etc). Make sure to provide as much details as possible so you can be matched faster!
After submitting your request you'll be matched to a community expert that can help with your question. We have a wide range of experts on the platform including programmers, artists, and designers with experience across many different platforms.

3. Start collaborating in a virtual workspace

Once you match you and your expert will enter a virtual workspace with voice chat, text chat, screen sharing, and a visual code editor to ensure easy collaboration. All sessions begin with a 5 minute grace period to evaluate whether your expert can help you answer your question.
You will spend the first five minutes of your session walking your expert through your problem. You can post code snippets , collaborate on code together or even share your screen to show your expert exactly what your project looks like in the Unity Editor.
If you decide your expert can help, your session can be converted to a paid session in which you'll start working together with your expert to solve your problem. If you end the session after the 5 minute grace period, you will leave the virtual workspace and will not be charged.

4. Leave a review for your expert and get feedback

After your session you will be asked to leave a review around the quality of your expert and your session overall. You'll also be charged for the duration of your session based on the price you set during your search. If your session is under 5 minutes, you won't be charged.

5. Review your session transcript

Once your session has completed you have the ability to read through your session chat transcripts as well as view any attachments shared during your session. This is a great way to review how you reached an optimal solution.

6. Schedule another session

If you enjoyed your session with your expert, you can book another meeting directly with that expert instantly or at a later time convenient for you. You can also click "Get Live Help" on the homepage which will match you with another expert on the platform who is available and can help you resolve your issue.
Chat with our experts on Unity Live Help to get some help on your project!

Tags:
Nathaniel Ventura
Product Marketing Manager - Marketer
49
Comments
markp-unity
Staff
3 months ago
Head of Product, Unity Connect - Producer
JVA fixed 5-minute grace period may not be a good idea. Some issues may require longer to walk through - whether it is due to sheer complexity or just a slow machine. I'd recommend doing it like Codementor (of which this seems to be heavily inspired) where both parties can decide how much time to spend on the grace period - after all, only they can accurately determine said length on a case by case basis.
We're definitely open to changing this - we'll talk about it on Monday. Our point of view is to offer tools / features to make the client & expert as happy as possible while they solve the client's problem.
0
J
JV
3 months ago
Producer
A fixed 5-minute grace period may not be a good idea. Some issues may require longer to walk through - whether it is due to sheer complexity or just a slow machine. I'd recommend doing it like Codementor (of which this seems to be heavily inspired) where both parties can decide how much time to spend on the grace period - after all, only they can accurately determine said length on a case by case basis.
1
Nathaniel Ventura
Staff
3 months ago
Product Marketing Manager - Marketer
KevinThis is quite interesting, but not really great for younger developpers or people who are just starting with Unity, as they can't really afford an "expert" to help them out. I don't see this being more popular than other communities who offer free help services. Still a great looking project!
Hi Kevin! We over a flexible price structure so hobbyist and beginning developers can get help from experts at an affordable price. All sessions on the platform also begin with a free 5 minute grace period for customers to get help on their problem.
0
Nathaniel Ventura
Staff
3 months ago
Product Marketing Manager - Marketer
Rigel ArndtI recommend charging a fee similar to that of other student aides.
Hi Rigel! To confirm, this is currently a paid platform. Customers will have an opportunity to select they are rate they are comfortable paying.
0
Justin K
3 months ago
Game Designer & Developer - Designer
Can't wait for Canada's live help to start! I'll be there to assist! SideNote: I love how the screenshot of the live session between Douglas Jane and Jerry Jackson has Douglas completely ignoring Jerry's questions. :P Keep on Creating! Justin of JustinTime.Studio
0