Effective business communication is a two-way process of speaking and listening , and it matters most in all phases of daily business in your mid-market business. Ask a hundred employees if they are good communicators, and a hundred will say yes. But in reality, we all need to improve our communication skills.
Here are eight ways for a Better conversation
Eliminate assumptions. Many business relationships have unspoken rules with assumptions at the core. This may work for a while, but it is better for all parties to openly communicate needs and expectations. Assumptions often cause misunderstandings, which can escalate into difficult situations. Also talk about the present and the future, but don't assume that what happened before will always happen. Effective business communication can bring about positive change even when things are going badly. You have to be future-oriented and believe that change can happen. Never assume that history will repeat itself.
Find a good place and time for everyone involved to talk. Communication does not work when one party is distracted. Find a quiet place and if communication is difficult, make sure you have privacy. Have regular structures such as weekly or monthly meetings to support communication, and take time to speak when there is a problem to solve
To be heard, you have to listen first. You will never begin with a solution. If there is a problem, simply describe it and how it affects your business. Then openly ask, "What can we do to resolve this situation?" Stop and listen. The biggest business communication killer is the lack of listening. Be sufficiently open minded to listen to the other side's response, absorb it and develop a solution that combines what you need and what they want.
Listening and then imposing your preferred solution is not listening. Don’t think about how you respond while the other is talking, and don’t interrupt until you know the person is done. Listening sends the best message of all: We are working to find a mutually acceptable solution.
Ask questions. These help you get feedback, show that you are listening, confirm understanding and give respect. Questions are wonderful tools and should be used frequently. If you are not sure of a detail, ask for confirmation. When you combine listening by asking relevant questions, you've opened up to powerful two-way business communication
It is important to express feelings, but always be respectful. It's perfectly acceptable to tell someone, "When you don't pitch in to help the team, it frustrates me." But you should also expect your employee to say something like, "It annoys me when I have too much work." It is fine. What you need to do is find a way to solve the problem. You can start by mutually clarifying work-related expectations. Emotions are part of this communication, but it should not be the end of it.
Pay attention to non-verbal messages. It is difficult to have open communication if both sides fold their arms, squeeze their jaws and refuse to look each other in the eye. Here, the non-verbal cues shout anger, even if the words are not. Also, be careful with your tone. If nonverbal messages overwhelm the conversation, it may be better to wait until things resolve. Knock your head and keep an open attitude to show that you absorb what the other person is saying.
Recognize and reinforce positive behavior. Effective communication is a constant activity, and you should thank the other person for welcoming you. This is a win-win, and it will keep the communication channels open.
Be patient and do not expect miracles. Communication is so important - and so difficult. It does not eliminate the differences, but it does allow them. In the end, good business communication is not about winning; it's about strengthening relationships. Change doesn't happen overnight.
Related article - Good Communication Skills – key to any success
The process of effective communication is the best way to interact with people in a way that meets your business goals. There is no doubt that after these eight steps you will improve the quality of your business relationships.
If you want to improve your communication skills, then English speaking course in Chandigarh institute is best for you to learn and make conversion better for effective business communication.